FNOL to settlement, transparent.
insured.io enhances every stage of the claims process, with a configurable First Notice of Loss solution, real-time claim status notifications, and detailed claims tracking, so policyholders can track every milestone themselves.
Conversational, AI-powered virtual claims agent that handles First Notice of Loss end-to-end across voice and chat — built on the same insured.io platform that powers everything you see here.
The most stressful moment of the policy. Made transparent.
Claims is where carriers either earn loyalty or lose it. Claims Suite is built so policyholders never have to wonder what's happening — from FNOL through settlement, the status is in their pocket and on their portal.
- Mobile-first FNOL. Claimants file from any device — phone, tablet, desktop — with a configurable form that matches the lines and workflows you write.
- Real-time status by text. Policyholders get SMS updates at every milestone — submission, assignment, inspection, repair, settlement — so the calls stop coming.
- Self-serve Claims View. Past and present claims live in the Insured Portal — adjuster info, payouts, real-time status — with no phone call required.
Finally, the pizza tracker for insurance.
Real-time SMS notifications fire at every claim milestone - submission, adjuster assignment, processing, payout, settlement. A Claims tracker inside the Insured Portal lets policyholders see exactly where their claim stands, 24/7, without picking up the phone.
It's the kind of transparency customers get already from Domino's, Doordash, and Amazon. That's why 60% of policyholders say they'd switch carriers to get it.
Ready to transform your customer experience?
30 minute demo, real product, real questions answered.